FAQs

Making our customers happy is our only goal. Please do not hesitate to Contact Us if you have any questions, and we will do our best to meet your needs. 

Q: Where do you ship?
A: Our physical products are currently available in the 48 contiguous United States and Washington, D.C. Our digital products are available worldwide.

Q: How much is shipping?
A: We offer free standard shipping on all physical product orders within the 48 contiguous U.S. states and Washington, D.C. Digital products have no shipping charge.

Q: How long will it take to receive my order?
A: Physical products generally take about 1.5–2.5 weeks from design to delivery during non-holiday seasons. Delivery information for digital products is provided on the product offer page and after purchase.

Q: Can I track my order?
A: Yes! For physical products, you will receive a shipping confirmation email with tracking information when your order ships. Digital products are delivered electronically and do not require tracking.

Q: What is your return policy?
A: We CANNOT accept any returns since our products are custom designed and made. However, for any product defects and damage, please contact us with a photo within 3 days of receiving. We will send you a replacement. 

Q: Can I change my picture once I uploaded it and placed my order?
A: Our design is 100% based on the photo you upload. Once we start a design, changing the photo during the design requires an additional $15 design fee. An ideal photo is high resolution where the dog is facing the camera directly. 

If you have any questions, please do not hesitate to Contact Us.